Participating carriers
We participate with most major insurance plans at all of our locations, including:
- Medicare
- Excellus Blue Cross & Blue Shield — Commercial, Medicare Advantage, and Medicaid plans
- United Healthcare — Commercial, Medicare Advantage, and Medicaid plans
- Aetna — Commercial and Medicare Advantage plans
- MVP Healthcare — Commercial and Medicare Advantage plans
- Humana — Commercial and Medicare Advantage plans
- Cigna — Commercial and Medicare Advantage plans
- Wellcare
- Fidelis
- Medicaid
We do not participate with vision care plans. The care we provide is medical and surgical care for diseases of the retina, not routine eye care.
For plans we participate with, our office will bill your insurance directly. It is your responsibility to confirm coverage and any patient responsibility with your insurance company before your visit. If we do not participate with your plan, payment is expected in full at the time of service; our patient billing coordinators will provide a Good Faith Estimate in advance. If you don't see your plan above, please call our billing office — coverage and contracts change, and we may be able to confirm whether we now participate.
Pay your bill
You can pay your bill securely online through our payment portal. Pay online →
You can also pay by phone or mail. Call our billing office at (315) 445-8179 with any questions about a statement.
Patient portal
Existing patients can access their records, message our staff, and manage appointments through our patient portal. Visit the patient portal →
Urgent issues — please call
For urgent issues — sudden vision changes, flashes, floaters, a curtain in your vision, severe pain — please call us at (315) 445-8166 rather than messaging through the portal. Portal messages are reviewed during business hours and are not appropriate for time-sensitive concerns.
Medicare and patient responsibility
As participating providers in the Medicare program, we are required by federal law to collect unmet deductible and coinsurance amounts at the time of service. If you have questions about your patient responsibility, our billing team can review your specific coverage with you — call (315) 445-8179.
Patient assistance — Good Days Chronic Disease Fund
The Good Days fund is a national non-profit that has historically helped Medicare and Medicare Advantage patients with the cost of injection coinsurance, based on financial need. Funding levels change. Learn more about the program's current status →
CareCredit financing
CareCredit is a third-party healthcare credit card that can be used to pay for out-of-pocket medical costs over time. We accept CareCredit at all of our offices. Applications, terms, and current promotional financing options are available directly through CareCredit. Learn more or apply at carecredit.com →